(“RESET TECH” or
“we” or “Us”, us” or “Our, our”) and you (“You”, “you” or “your”,
“Your”), a User (as
These terms govern the use of Reset Tech website being https://www.resettech.in and its related
application named Aayu (the “App”) and any others services that Reset Tech may
provide now or in
Platform through any
computers, tablets, mobile or any other storage/transmitting device.
The Platform is operated and owned by RESET TECH GLOBAL PRIVATE LIMITED (formerly
known as K&L WELLNESS TECHNOLOGY PRIVATE LIMITED), a private limited company
bearing CIN U72900MH2020PTC351685 and having its registered office at 102, Plot no. 87-88,
Apartment, Corner of 2nd road, SV Road, above SVC Bank Khar Mumbai City, Maharashtra- 400052,
Some of the services provided by Reset Tech are:
health advisory services; health consultation; preventive health, ailment management,
evaluation services to lifestyle diseases which includes but not limited to diseases
hypertension, heart disease and obesity, among others, through yoga, naturopathy,
meditation and music;
customization services related to advice for physical, mental, emotional health and
information and counselling;
connecting healers such as fitness trainers, therapists and psychologists with a User;
emotional recognition and therapeutic programmes;
consultation services by connecting doctors, medical professionals, professional yoga
with a User for one-to-one individual consultation, session, group session, teaching,
appointment basis) through the Platform.
impact use of the Platform. The date of the last revision or update appears at the top under the
Reset Tech PRIVACY
POLICY. IF YOU DO NOT AGREE WITH
“Applicable Law” shall mean all applicable local or international laws,
ordinances, protocols, codes, guidelines, policies, notices, directions, judgments, decrees
requirements or official directive of any governmental authority or person acting under the
any governmental authority of your country;
“Content” shall include (but is not limited to) any data, graphics,
content, images, videos,
location data, software, or other materials or information or audio, suggested guidance form
presentation, sequencing and packaging of any type that is available through the Platform;
“Intellectual Property Rights” shall mean registered and unregistered
rights in all forms of
intellectual property subsisting under the laws of India and all analogous rights subsisting
laws of other jurisdictions and shall include any legally protectable product or process of
intellect whether registrable as patents, trademarks, copyrights, designs or otherwise such
invention, expression or literary creation, unique name, trade secret, business method,
industrial process, computer program, source code, process or presentation, content, and
“Reset Tech Data” shall mean any and all information relating to the User
provided to the
by the User at his sole discretion in order to use the Platform;
“Reset Tech Services” shall mean and include the services provided by Reset
“User Content” shall mean Content that you upload, share or transmit to,
through or in
with the Platform, such as likes, ratings, reviews, images, photos, messages, profile
information, personal information,
information about your health, doctor’s prescription, medical reports, and any other
materials that you publicly display or
account profile; and
"User/ Users" shall mean:
any individual who visits, accesses and registers on the
places a product and/ or service request on the Platform; or
doctors, medical practitioner, health care provider, yoga practitioners,
fitness trainer, Therapist, psychologists
an individual professional or an organization) or similar institution wishing to be
listed, on the Platform, including designated, authorized associates of such
institutions (“Practitioner(s)”, “you” or “User”); or
a patient, his/her representatives or affiliates, searching for Practitioners
(“you”; or “User”); or
otherwise, a user of the Platform (“you” or User”).
ELIGIBILITY TO USE THE PLATFORM
You must be legally competent for entering into a binding contract under Applicable Law of your
country. If you
legally competent for entering into a contract under Applicable Law your country, you cannot use the
must uninstall the Platform and cease its use immediately. If you are under the age of 13 years, you
not eligible to register for the Platform unless permitted by the Applicable Laws of your country.
If you wish to use our Platform, such use shall be made
available to you by your legal guardian or parents. The parent or legal guardian agree to be bound
We reserve the right to terminate Your account and/or refuse to provide You with access to the
to new Users or to terminate access granted to existing User(s) at any time without according any
reasons for doing so.
reflect new practices or technologies that impact use of the Platform. We recommend that you review
appears on top of the title. Your use of the Platform after any such amendment or change in the
shall be deemed as your express acceptance to such amended/changed terms and you also agree to be
by such changed/amended terms. No notice of such amendment or changes shall be provided unless
by Applicable Law.
USER ACCOUNT AND SECURITY
If you wish to access our Platform, then you will have to register on the Platform by providing
about yourself, including, your name, mobile phone number, address, contact details and such other
details that may be required on the Platform to create an account. In order to create an account
the Platform you will be required to provide your email id, mobile phone number and password and
us with certain information. This information will be collected, stored, and processed in accordance
You warrant to provide accurate, correct and complete registration information at the time of
and post account set up. You are responsible for the security of your account and you cannot
transfer your account to a third party. If you become aware
any unauthorized use of your account, you are required to logout and login again using your mobile
number and password. In case you do not have access to your mobile phone number or your mobile phone
number is stolen, you agree to notify us immediately to block your account by sending us an email to
firstname.lastname@example.org. Before blocking your account, you
will be required to
provide us with
information in order to enable Us to verify your identity In case of illegal or unauthorised use of
your account you agree to immediately inform us at email@example.com and we shall not be liable
for any loss suffered by you due to such access.
You agree that you are eligible to create and use only one account with one User profile. Provided,
however parents can create an account for themselves and their children. You are not permitted to
register or create an account on behalf of any entity other than yourself.
You agree not to register and use an account with an identity which is fraudulent or use the account
another User. Provided, however you may have multiple profile within the same account.
You are solely responsible for maintaining the confidentiality of your account and password, and for
the activities that occur in relation to your account or password.
You can delete/unregister your account anytime by submitting a request to firstname.lastname@example.org.
Reset Tech may require additional information from the User in order to enable us to verify your
before the deletion of your account.
You understand that message and data rates may apply when you use any of our mobile applications on
device. You agree that Reset Tech will not be responsible for the message and data rates due to
use of any of our mobile applications on your device and You are solely responsible for any costs
associated with using the Platform on your devices.
You are permitted to use the Platform for your personal use and not for any commercial use. By
submitting or transmitting User Content on the Platform other than information submitted for
registration you grant to Reset Tech a transferable fully paid, license to copy, publicly perform,
reformat, translate, excerpt (in whole or in part) and distribute User Content, in or through any
now known or hereafter invented, for any purpose.
By posting, submitting or transmitting User Content using our Platform you permit Reset Tech the
to store that information with us. You also permit Reset Tech to use such User Content for various
purposes including maintenance, analysis, research and marketing. You agree and understand that you
evaluate the submission of such User Content to the Platform. You hereby agree that you shall,
and hold harmless Reset Tech from all claims arising from User Content provided by the User to Reset
You agree that Reset Tech has the right to reject, remove, edit, and move or prevent access to any
User Content provided by the User to Reset Tech. However, the obligation to maintain the accuracy
correctness of the User Content remains with you.
You acknowledge and agree that neither Reset Tech nor any third party service providers are
responsible for the Content of any material submitted, transmitted or posted by You on the Platform.
PLEASE NOTE THAT YOUR USER CONTENT IS SECURELY COLLECTED BY US. YOU ACKNOWLEDGE AND AGREE THAT IN
EVENT YOU SHARE YOUR USER CONTENT USING THE PLATFORM YOU ARE SOLELY RESPONSIBLE FOR YOUR USER
AND SUCH USER CONTENT BECOMES PUBLIC INFORMATION AND SHALL NO LONGER BE SUBJECT TO THE REQUIREMENTS
PRIVACY PROTECTION BY US. YOU FURTHER AGREE THAT ONCE YOUR USER CONTENT IS SHARED BY YOU USING THE
PLATFORM, WE WILL HAVE THE RIGHT TO USE SUCH USER CONTENT.
CONTENT POSTED ON THE PLATFORM
You understand that any material, Content and its arrangements that appears as “Reset Tech
“Reset Tech Content” are owned by or licensed to Reset Tech, subject to copyright or other
Intellectual Property Rights held by third parties. Accessing or using Platform does not give you
ownership of any Intellectual Property Rights of Reset Tech.
non-exclusive, non-transferable, non-sub-licenseable, revocable license to access the Platform.
to the Platform.
You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the
following binding principles and You agree not to:
Defeat, damage or interfere with any security feature of our Platform, nor attempt to do so.
Cheat, use any deceptive methods or otherwise evade or violate the rules or intended
any software, nor attempt to do so.
Alter or modify any Content of our Platform, other than information or User Content you have
submitted or posted through the Platform.
Reproduce, duplicate, copy, sell, trade, or exploit, for any commercial purpose, any Content
component of or any access to the Platform, without the prior written permission of Reset
for User Content or registration information you have submitted or posted through the
Use or attempt to use any automated system, software, or device to generate and send
to or through the Platform nor will you annoy or harass any person through or in connection
of the Platform.
Use or attempt to use any engine, software, tool, agent, or other device or mechanism
without limitation, browsers, spiders, robots, avatars, or intelligent agents) to navigate
Website other than the search engine and search agents available on the Website.
Upload, post, transmit, share or otherwise make available through the Platform any illegal
or any material that contains software viruses or any other computer code designed to
functionality of any computer software or hardware or telecommunications equipment.
Upload, transmit, or post any material that is obscene, sexually explicit, hateful,
threatening, or that violates the rights of Reset Tech or of any third party.
Use the Platform to upload, modify, publish, post, transmit, or share material that is
invasive of the privacy of another person, graphically violent, or otherwise inappropriate
Use our Platform to post, transmit, or share material that you did not create or that you
have permission to use.
Use the Platform for any commercial use as the Platform is intended for personal,
use only except with our prior written permission.
You may not in any manner whatsoever copy or distribute any proprietary information for any
commercial or business use, except with our prior written permission.
You must not modify, edit or change or otherwise make any derivative work of the paper or
copies of any materials You have printed off or downloaded in any way.
Make unsolicited offers, advertisements, proposals, or send junk mail or spam to other
Reverse engineer, decompile, disassemble or otherwise attempt to discover the source code
Platform or any part thereof, except and only to the extent that such activity is expressly
Interfere with or damage operation of the Platform uploading or otherwise disseminating
adware, spyware, worms, or other malicious code intended to interrupt, destroy or limit the
functionality of any computer resource.
You will not use the contact information provided to you during the course of a
transaction on the Platform to solicit sales offline or on another website.
You will not harvest or otherwise collect information about Users, including but
not limited to email addresses and other contact information. You will not disclose or
publicize any personal information about users or otherwise access or use information about
other users in a manner which (in our sole discretion) may constitute a breach of privacy
and/or Applicable Laws
We do not make any claims, promises, or guarantees about the accuracy, completeness, or adequacy of
advice & Content available through the Platform and You understand that we will not be liable for
and omissions in the Content available through the Platform. Reference in the Platform to any
commercial products, processes, or services, or the use of any trade, firm or corporation name is
the information and convenience of the public and does not constitute endorsement or recommendation
SPONSORS, ADVERTISERS AND THIRD PARIES
Our Platform may contain sponsors, advertisers or third party websites, links or applications. You
and understand that the content, privacy policies of these websites are not under Our control. You
understand that once you left Our servers and use of any third party websites, links or
not be responsible for your dealings with advertisers in our Platform participating in promotion.
agree that the dealings are solely between you and such third parties.
You acknowledge and agree that Reset Tech is not liable for any loss or damage whether direct or
indirect which may arise as a result of the availability of those external sites, or as a result of
dealings by you and the third party on such web sites or content.
To the maximum extent permitted by Applicable Law, you agree to defend, indemnify and hold Reset
and its affiliates, subsidiaries, directors, agents and employees, and third parties associated with
Platform harmless against any damages, costs and expenses, including reasonable attorneys’ fees,
INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT
We respect the Intellectual Property Rights of others and You agree to protect Reset Tech
Proprietary Rights and the intellectual proprietary rights of all others having rights in the
transmitting materials that violate the Intellectual Property Rights of third parties.
When we receive notification of alleged copyright complaints that do not comply with the Copyright
Act, 1957, we promptly remove or disable access to the illegal infringing material. We may also
terminate the accounts of the infringers.
If you are a copyright owner or an agent thereof and you believe that any content on the Platform
infringes upon your copyrights, you may submit a notice to us at
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK AND THAT THE
PLATFORM IS PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR
RESET TECH AND ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, AGENTS AND EMPLOYEES, AND THIRD PARTIES
ASSOCIATED WITH THE PLATFORM, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES,
OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE,
MERCHANTABILITY, NON-INFRINGEMENT OF PROPRIETARY. RIGHTS. RESET TECH AND ITS AFFILIATES,
DIRECTORS, AGENTS AND EMPLOYEES, AND THIRD PARTIES ASSOCIATED WITH THE PLATFORM, DO NOT WARRANT THAT
PLATFORM OR PLATFORM CONTENT ARE ERROR OR VIRUS FREE, WILL OPERATE WITHOUT INTERRUPTION, OR ARE
COMPATIBLE WITH ALL EQUIPMENT AND SOFTWARE CONFIGURATIONS. RESET TECH AND ITS AFFILIATES,
SUBSIDIARIES, DIRECTORS, AGENTS AND EMPLOYEES, AND THIRD PARTIES ASSOCIATED WITH THE PLATFORM, DO
MAKE ANY WARRANTIES REGARDING THE ACCURACY, RELIABILITY OR QUALITY OF THE CONTENT AND NO USER SHALL
ANY REMEDY AGAINST RESET TECH WITH RESPECT TO THE SAME.
YOU EXPRESSLY AGREE AND UNDERSTAND THAT RESET TECH DOES NOT PROVIDE PROFESSIONAL MEDICAL SERVICES,
DIAGNOSIS, TREATMENT, PRESCIPTION OR ADVICE. THE SERVICES PROVIDED BY RESET TECH DO NOT CONTAIN OR
CONSTITUTE AND SHOULD NOT BE INTERPRETED AS MEDICAL ADVICE OR OPINION. NO DOCTOR-PATIENT
CREATED. USE OF THE SERVICES IS NOT FOR MEDICAL EMERGENCIES. IF YOU THINK YOU HAVE A MEDICAL
CONSULT YOUR DOCTOR. FURTHER, THE PLATFORM DOES NOT TREAT OR CURE ANY MEDICAL CONDITION NOR DOES IT
GUARANTEE ANY SUCH CURE OR TREATMENT.
WHILE EVERY EFFORT IS MADE FOR YOUR WELNESS, HEALTH OUTCOME AND LIFESTYLE MANAGEMENT FOR ITS USERS,
RESET TECH AND ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, AGENTS AND EMPLOYEES ARE NOT RESPONSIBLE FOR
ADVICE, ERRORS, OMISSIONS OR STATEMENTS ON THIS PLATFORM OR ANY WEBSITE WITH WHICH THESE PAGES
WITH. ANY INFORMATION PROVIDED BY THE PLATFORM IS SOLELY AT YOUR OWN RISK.
The Platform also enables You to upload information regarding your health reports and related
Please note that such information that you upload or share is for your own records and this
is not meant to treat, cure or manage any health condition.
The therapy, fitness and health and wellness plans and/or recommendations provided to you through
Platform are for your general guidance for health wellness management purposes only. Before using
services, always seek medical opinion from a doctor/medical professional. You understand that you
agreeing to the terms of Reset Tech having known this beforehand and understand that not following
instructions and structured therapy, fitness and health plans/recommendations entirely and regularly
not produce 100% results.
You are solely responsible for creating and implementing your own physical well-being, decisions,
choices, actions and results arising out of or resulting from the use of the services. As such, You
agree that Reset Tech is not and will not be liable or responsible for any actions or inaction, or
any direct or indirect result of any services provided by Reset Tech. You acknowledge that the use
the Platform does not involve the diagnosis, cure or treatment of your wellness and health
If you have any medical history that may put you at risk, including, without limitation, one or more
conditions (such as high blood pressure, heart disease, chest, chest pain or dizziness caused by
previous exercises, bone or joint problems, diabetes, high cholesterol, obesity or art arthritis)
are required to seek approval from a qualified health care practitioner prior to using Reset Tech
You should discontinue our therapy, fitness and wellness health plans and/or recommendations in
where it causes pain or severe discomfort and should consult a medical expert prior to returning to
therapy, fitness and health and wellness plans and/or recommendations in such cases. We reserve the
right to deny you access to the Platform for any reason whatsoever or no reason.
LIMITATION OF LIABILITY
IN NO EVENT SHALL RESET TECH OR ITS AFFILIATES, SUBSIDIARIES, HOLDING COMPANY, DIRECTORS, AGENTS
EMPLOYEES, CONSULTANTS, CONTENT PARTNERS OR THIRD PARTIES ASSOCIATED WITH THE PLATFORM, BE LIABLE TO
USER OR ANYONE CLAIMING THROUGH ANY USER FOR (1) INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS
DAMAGES, OR (2) ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE OR INABILITY TO USE THE PLATFORM,
OF LIFE, LOSS OF TIME, LOSS OF DATA, LOSS OF PROFITS OR LOSS OF GOODWILL ARISING OUT OF OR IN
WITH THE USE OF THE PLATFORM OR THE PERFORMANCE OR NON-PERFORMANCE OF THE PLATFORM OR THE SITE OR
CONTENT ACCESSIBLE THROUGH THE PLATFORM, EVEN IF THE POSSIBILITY OF SUCH DAMAGES IS FORESEEABLE.
AGREE THAT THE LIABILITY OF RESET TECH, ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, AGENTS, EMPLOYEES
THIRD PARTIES ASSOCIATED WITH THE PLATFORM IS LIMITED SOLELY TO DIRECT DAMAGES AND IN NO EVENT SHALL
EXCEED, THE AGGREGATE OF RS.1000.
Reset Tech may, in its sole discretion, immediately terminate, limit or suspend your account,
your registration, other information, or User Content, and/or prohibit you from using or accessing
Either party may terminate the use of the Platform at any time, with or without notice, for no
any reason. If you wish to terminate your account on your mobile device, you may do so by removing
application from your device and following the instructions on the application or through the
Please email email@example.com for any termination
lose the right to access or use the Platform.
Upon termination of the Terms by you, your account status will be reflected as “Inactive”. Such a
termination is only reflected upon a written intimation by the User to Reset Tech. For any
inquiries/questions, please email at firstname.lastname@example.org.
you lose the
to access or use the Platform.
REPRESENTATION AND WARRANTIES
You represent and warrant that:
All registration information you submit are true, accurate, current, and complete.
You have the necessary right, license, authorization or permission to post, upload or
video, image, text, information or any content on the Platform through your account. You
that by posting, uploading or publishing the same on our Platform, You have authorized Us to
same without any restrictions.
You represent and warrant that You are in compliance with all Applicable Laws when you
Applicable Laws, and in a manner that does not violate legal rights of Reset Tech or those
Certain aspects of Reset Tech Services may be provided for a fee or other charge. If you elect to
paid aspects of the Reset Tech Services, You agree to pay the subscription amount set forth in Reset
Tech Fee Schedule, corresponding to the services offered by Us. Reset Tech may add new
for additional fees and charges, or amend fees and charges for existing services, at any time in its
sole discretion You are responsible for any taxes, including goods and services tax, resulting from
use of the Platform.
It is your responsibility to promptly provide Reset Tech with any contact or billing information
changes or updates (including phone number, email address, credit card numbers, etc.). Reset Tech
not validate all credit card information required by the User payment provider to secure payment.
If you fail to pay the fees in a timely manner, Reset Tech reserves its right to terminate this
of Use and you will have no access to the Platform. You will not be entitled to the refund of your
subscription fees upon withdrawal or termination of your account.
You must notify Reset Tech about any billing problems or discrepancies within 30 (thirty) days
charges first appear on their account statement. If it is not brought to Reset Tech attention
30 (thirty) days, You agree to waive your right to dispute such problems or discrepancies.
If Your subscription period has expired and You have not re-subscribed, you will not have access to
Reset Tech Data and You may not be able to use the features of Reset Tech Services
If you have subscribed to any of Reset Tech Services, no refund requests will be entertained in
manner whatsoever and no refunds will be initiated therefor.
This Platform does not sell or rent the User information to any third party. You hereby acknowledge
when you use the Platform, We may collect your device number and other information. We cannot ensure
security of your data transmitted via the internet, telephone or any other networks.
CHILDREN AND MINOR POLICY
We strongly encourage parents and guardians to supervise the online activities of their minor
and consider using parental control tools available from online services and software manufacturers
help provide a child-friendly online environment. These tools also can prevent minors from
their name, address, and other personally identifiable information online without parental
Although the Platform is not intended for use by minors, We respect the privacy of minors who may
inadvertently use the Platform.
APPOINTMENT WITH PRACTTIONERS; BOOKING AND CALL FACILITY
Our Platform enables a User to connect with Practitioners through two methods: a) booking
allows Users to book an appointment through the Website; b) value added telephonic services
connect Users directly to the Practitioner’s number provided on the Platform.
We will ensure that a User is provided confirmed appointment on the booking facility.
Reset Tech has no liability if such an appointment is later cancelled by the Practitioner,
Practitioner is not available for appointment.
If a User has utilized the consultation services through our Platform, We reserve the right
the information provided by the User with the Practitioner and store such information and/or
The results of any search by the User on the Platform for Practitioners should not be
an endorsement by Us of any such particular Practitioner. If the User decides to engage with
Practitioner to seek medical services, the User shall be doing so at his/her own risk.
Without prejudice to the generality of the above, We are not involved in providing any
medical advice or diagnosis and hence we not responsible for any interactions between You
Practitioner. You understand and agree that We will not be liable for:
User interactions and associated issues User has with the Practitioner;
the ability or intent of the Practitioner(s) or the lack of it, in fulfilling their
any wrong medication or quality of treatment being given by the Practitioner(s), or
negligence on part of the Practitioner(s);
inappropriate treatment, or similar difficulties or any type of inconvenience
due to a failure on the part of the Practitioner to provide agreed services;
any misconduct or inappropriate behaviour by the Practitioner or the Practitioner’s
cancellation or no show by the Practitioner or rescheduling of booked appointment or
the fees charged.
Users are allowed to provide feedback about their experiences with the Practitioner,
User shall ensure that, the same is provided in accordance with Applicable Law. User however
that we shall not be obliged to act in such manner as may be required to give effect to the
Users feedback, such as suggestions for delisting of a particular Practitioner from the
In case of a ‘User-No-Show (U.N.S)’ (defined below), where the User does not show-up at the
User’s account will be temporarily disabled from booking further online appointments
for next four (4) months, in case of, three (3) valid UNS.
User No-Show (U.N.S) for the purposes of these Terms and Conditions, is defined as,
where a User, who booked an appointment on the Platform using the Book Appointment
[Please provide Link], has not turned up for the appointment without cancelling,
Practitioner in advance about the same. When Practitioner informs us of the incident
particular appointment as U.N.S. within five (5) days of the scheduled appointment,
(“UNS Communication”) will be sent to the User to confirm on the incident with
is not able to establish that the User had a legitimate reason for not showing up,
to take actions as under Clause 24(6)(a). However, Users understand that actions
under Clause 24(6)(a) are included as a deterrent to stop Users from misusing the
of business hours incurred by the Practitioner.
Following instances, solely at the discretion of Reset Tech would be construed as
UNS (“Valid UNS”), in which case the User shall be penalized as per Clause 24(6)(a):
User does not reply within seven (7) days, with reasons to UNS
receipt of such UNS Communication.
In case User responds to the UNS Communication with below reasons:
Forgot the appointment
Chose to visit another Practitioner/consulted online;
Busy with other work; or such other reasons (which Reset Tech at
valid reason to not show up).
Where the User has booked a paid appointment and is unable to attend
appointed time, due to such genuine reasons of sickness etc. at the sole
pursuant to conducting of investigation, the User shall be provided with a
by User, at the time of booking. However, where cancellation charges have
entitled to complete refund.
We reserve the right to make the final decision in case of any conflict. The
liability of Reset Tech with respect to any claims made under this Clause
NO DOCTOR-PATIENT RELATIONSHIP; NOT FOR EMERGENCY USE
Please note that some of the Content, including information provided in direct response to your
questions or postings may be provided by individuals in the medical profession. The provision of
information does not create a licensed medical professional/patient relationship, between Reset Tech
and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any
condition, but is only provided to assist you with locating appropriate medical care from a
It is hereby expressly clarified that, the information that you obtain or receive from Us, and
employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Platform
informational purposes only. We make no guarantees, representations or warranties, whether
implied, with respect to professional qualifications, quality of work, expertise or other
provided on the Website. In no event shall we be liable to you or any third party for any
or action taken by you in reliance on such information.
The consultation services with doctors/medical professionals are not intended to be a substitute
getting in touch with emergency healthcare. If you are a User facing a medical emergency (either
or another person’s behalf), please contact an ambulance service or hospital directly.
REVIEW AND FEEDBACK
By using Our Platform, you agree that any information shared by you with Us or with any
You are solely responsible for the Content that you choose to submit for publication on the
including any feedback, ratings, or reviews (“Critical Content”) relating to Practitioners or
healthcare professionals. The role of Reset Tech in publishing Critical Content is restricted
of an ‘intermediary’ under the Information Technology Act, 2000 (“Act”). We disclaim all
with respect to the content of Critical Content, and its role with respect to such content is
to its obligations as an ‘intermediary’ under the Act. We shall not be liable to pay any
to You for re-publishing any Content across any of Our Platform.
You hereby agree not to post or publish any content on the Platform that (a) infringes any
Intellectual Property Rights or publicity or privacy rights, or (b) violates any Applicable Law.
at our sole discretion, choose not to publish your reviews and feedback, if so required by
Law, and in accordance with this Clause. You agree that We may contact you through telephone,
SMS, or any other electronic means of communication for the purpose of:
Obtaining feedback in relation to Our services; and/or
Obtaining feedback in relation to any Practitioners listed on the Platform; and/or
Resolving any complaints, information, or queries by Practitioners regarding your Critical
You agree to provide your fullest co-operation further to such communication by Us.
COMPLAINTS AND CUSTOMER CARE
You understand that by using this Platform or any materials provided in the Platform, you may
Content that may be deemed by some to be offensive, indecent, or objectionable, which Platform
may or may not be identified as such. You agree to use the Platform and any related materials or
services at your sole risk and that we will have no liability to you for the Content that may be
offensive, indecent, or objectionable. If you have any complaints relating to Reset Tech
may send us an email or call us at the number provided below:
CONSENT FOR RECEIPT OF PHONE CALLS, SMSS AND/OR E-MAILS
Your registration on the Platform shall be deemed to be your consent to be contacted by Reset Tech,
(i) on the mobile number shared by you (ii) by way of SMS or email notifications or messages in
other electronic form.
PROVISIONS APPLICABLE TO PRACTITIONERS
The provisions in this Clause 30 are applicable only to Practitioners.
Reset Tech, directly and indirectly, collects information regarding the
contact details, and practice. Reset Tech reserves the right to take down any
as well as the right to display the profile of the Practitioners, with or without
concerned Practitioner. This information is collected for the purpose of
User. If any information displayed on the Website in connection with you and your
incorrect, you are required to inform Reset Tech immediately to enable Reset Tech to
Reset Tech shall not be liable and responsible for the ranking of the
websites and search engines
Reset Tech shall not be responsible or liable in any manner to a User for any
injuries or expenses incurred by a User as a result of any disclosures or
Reset Tech, where a User has expressly or implicitly consented to the making of
publications by Reset Tech. If a User had revoked such consent under the terms of
then Reset Tech shall not be responsible or liable in any manner to a User for any
injuries or expenses incurred by a User as a result of any disclosures made by Reset
actual receipt of such revocation.
Reset Tech reserves the right to moderate the suggestions made by the
feedback and the right to remove any abusive or inappropriate or promotional content
Website. However, Reset Tech shall not be liable if any inactive, inaccurate,
existent profiles of Practitioners are added to the Platform.
Practitioners explicitly agree that Reset Tech reserves the right to publish the
by Practitioners to a third party.
When a Practitioner is listed on Reset Tech Platform, a User may see a ‘show
Users choose this option, they choose to call your number through a free telephony
Reset Tech, and the records of such calls are recorded and stored in Reset Tech
will have an IVR message stating the purpose of recording your calls and your
control and support related purposes and are dealt with only in accordance with the
Policy. Such call facility provided to Users and to the Practitioner by Reset Tech
for appointment and booking purposes, and not for consultation on health-related
accepts no liability if the call facility is not used in accordance with the
choose to not provide your consent to recording your calls that may have personal
for appointment and booking purposes, Reset Tech reserves the right to not provide
which such personal information is sought.
You as a Practitioner hereby represent and warrant that you will use the Platform
Applicable Law. Any contravention of Applicable Law as a result of your use of the
responsibility, and Reset Tech accepts no liability for the same.
PROFILE OWNERSHIP AND EDITING RIGHTS
Reset Tech ensures easy access to the Practitioners by providing a tool to update your
information. Reset Tech reserves the right of ownership of all the Practitioner’s profile
photographs and to moderate the changes or updates requested by Practitioners. However,
takes the independent decision whether to publish or reject the requests submitted for the
changes or updates. You hereby represent and warrant that you are fully entitled under law
content uploaded by you as part of your profile or otherwise while using Reset Tech ’s
that no such content breaches any third party rights, including intellectual property
becoming aware of a breach of the foregoing representation, Reset Tech may modify or
your profile information at its sole discretion with or without notice to you.
Reset Tech has designed the relevance algorithm in the best interest of a User and may
relevance algorithm from time to time to improve the quality of the results given to a User.
pure merit driven, proprietary algorithm which cannot be altered for specific Practitioners.
Reset Tech shall not be liable for any effect on the Practitioner’s business interests due
in the relevance algorithm.
LIMITATION OF LIABILITY PERTAINING TO PRACTITIONERS
In no event, including but not limited to negligence, shall Reset Tech , or any of its
officers, employees, agents or content or service providers (collectively, the “Protected
liable for any direct, indirect, special, incidental, consequential, exemplary or punitive
arising from, or directly or indirectly related to, the use of, or the inability to use, the
the Content and functions related thereto, the User’s provision of information via the
business or a lost User, even if such Protected Party has been advised of the possibility of
damages. In no event shall the Protected Party be liable for:
provision of or failure to provide all or any service by the Practitioners to a User
managed through the Platform;
any content posted, transmitted, exchanged or received by or on behalf of any User
on or through the Platform;
any unauthorized access to or alteration of your transmissions or data; or
any other matter relating to the Platform.
In no event shall the total aggregate liability of the Protected Party to a User for all
losses, and causes of action (whether in contract or tort, including, but not limited
One Thousand Only).
The Practitioner is and shall be duly registered, licensed and qualified to practice
health care, yoga training, wellness services, as per applicable
competent authorities and the Practitioner shall not be part of any arrangement which
him/her from practicing medicine within the territory of India. The Practitioner shall
ensure that all the applicable laws that govern the Practitioner shall be followed and
be taken in terms of the consultation/ services being rendered.
TELE YOGA VIDEO AUDIO SESSIONS
You understand that video/audio session has its own limitations as compared to in-person
some details could potentially be missed out despite the Yoga therapist’s/ Practitioner’s or
Practitioner’s best effort.
You understand that tele-yoga services are provided by appointment only and that these
suitable for help during crisis or emergency.
Responsibility for adverse events:
You understand that tele-yoga services do not have any side effects but may make You tired
cause some temporary soreness of the muscles of the body, cramps and muscle catch. It is
it may also cause some problems that You are not aware of. There is also a possibility of You not
performing correct Yoga Posture inspite of all instructions
from the yoga therapist which may lead to muscle soreness or pain, however yoga therapist and
company shall not be responsible for any such wrong posture.
However, You will follow your Yoga therapist/Practitioner and keep track of any unwanted
problems, or You may stop one or more practices. At the same time, You agree to not hold Reset Tech
responsible, should any adverse events, such as lack of improvement, deterioration or
potential risk of harm to self or others, occur during video/audio session.
You understand that in such situations You may be advised to obtain treatment at the nearest
Confidentiality and Recording:
You understand that the audio/ video sessions are strictly confidential. You agree to use a
line/connection for these sessions, in a relatively quiet and private space. You understand
Yoga therapist/Practitioner will not record text messages or audio or video of the session
(either on mobile,
or online) and will not share the proceedings of this session with any other individual or
However, Reset Tech would record and restore text messages or audio or video of the sessions and
Yoga therapist/Practitioner work supervised or for training of professionals or for other purposes.
Notes of the Tele-Yoga session may be maintained by the Yoga therapist/Practitioner and
location. You understand that these session notes can be made available to you, in the
record format, on Your explicit request. You also undertake that the proceedings of these
not to be recorded, shared or disseminated by You or Your relatives/ other contacts to any
or through social media. However, despite safety measures taken, there are chances for
security in technology. In such instances, both You and the Yoga therapist/Practitioner will
each other or Reset Tech responsible for the breach.
You understand that Your Yoga therapist/Practitioner will discuss the tele and audio options
available and suitable and that we will decide on what to use, considering my preference as
suitability of an option as assessed by Your Yoga therapist/Practitioner. You understand
are any difficulties in communication (technical) during the session, it will be terminated
appointment will be scheduled. You understand that You have the freedom to withdraw from
at any time if You wish. You understand that Your therapist may also temporarily stop or
these audio/ video sessions recommend any other method or line of treatment if the Yoga
therapist/Practitioner or You experience any difficulty in the process and it is in Your
You hereby provide your informed consent for video/audio sessions for Tele-Yoga session
of the of
made before a court of competent jurisdiction located in Mumbai, Maharashtra.
No Partnership: You agree that no joint venture, partnership, employment, or agency
exists between You or other parties and Reset Tech as a result of these Terms or your
of the Platform.
only and in no
or limit the scope of the section.
will be reformed only to the extent necessary to make it enforceable.
Waiver: The failure of Reset Tech to act with respect to a breach of
these Terms of
others does not constitute a waiver and will not limit Reset Tech rights with respect to
or any subsequent breaches.
Survival: The obligations under the provisions of section 14, 15, 17 and 18
agreement between you and Reset Tech and govern your use of the Platform, superseding any
agreements between You and Reset Tech.