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Terms And Conditions Of Use

  1. INTRODUCTION

    This Terms and Conditions of Use (“Terms of Use”) is a legal contract between (“RESET TECH” or “We, “we” or “Us”, us” or “Our, our”) and you (“You”, “you” or “your”, “Your”), a User (as defined below). These terms govern the use of Reset Tech website being https://www.resettech.in and its related mobile application named Aayu (the “App”) and any others services that Reset Tech may provide now or in the future (collectively, Platform”). This Terms of Use governs your use of the Platform through any mode of computers, tablets, mobile or any other storage/transmitting device.

    The Platform is operated and owned by RESET TECH GLOBAL PRIVATE LIMITED (formerly known as K&L WELLNESS TECHNOLOGY PRIVATE LIMITED), a private limited company bearing CIN U72900MH2020PTC351685 and having its registered office at 102, Plot no. 87-88, Vanvaria Apartment, Corner of 2nd road, SV Road, above SVC Bank Khar Mumbai City, Maharashtra- 400052, India. Some of the services provided by Reset Tech are:
    1. health advisory services; health consultation; preventive health, ailment management, medical evaluation services to lifestyle diseases which includes but not limited to diseases like diabetes, hypertension, heart disease and obesity, among others, through yoga, naturopathy, ayurvedic therapy, meditation and music;
    2. customization services related to advice for physical, mental, emotional health and wellness information and counselling;
    3. connecting healers such as fitness trainers, therapists and psychologists with a User; and
    4. emotional recognition and therapeutic programmes;
    5. consultation services by connecting doctors, medical professionals, professional yoga practitioners with a User for one-to-one individual consultation, session, group session, teaching, training (on appointment basis) through the Platform.
  2. We may update these Terms of Use from time to time to reflect new practices or technologies that impact use of the Platform. The date of the last revision or update appears at the top under the title. PLEASE READ THIS TERMS OF USE CAREFULLY. BY REGISTERING FOR, ACCESSING, BROWSING, OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS TERMS OF USE, INCLUDING Reset Tech PRIVACY POLICY. IF YOU DO NOT AGREE WITH THESE TERMS OF USE AND PRIVACY POLICY THEN DO NOT USE THE PLATFORM. DEFINITIONS
    1. “Applicable Law” shall mean all applicable local or international laws, by-laws, rules, regulations, orders ordinances, protocols, codes, guidelines, policies, notices, directions, judgments, decrees or other requirements or official directive of any governmental authority or person acting under the authority of any governmental authority of your country;
    2. “Content” shall include (but is not limited to) any data, graphics, content, images, videos, location data, software, or other materials or information or audio, suggested guidance form of presentation, sequencing and packaging of any type that is available through the Platform;
    3. “Intellectual Property Rights” shall mean registered and unregistered rights in all forms of intellectual property subsisting under the laws of India and all analogous rights subsisting under the laws of other jurisdictions and shall include any legally protectable product or process of the human intellect whether registrable as patents, trademarks, copyrights, designs or otherwise such as an invention, expression or literary creation, unique name, trade secret, business method, database, industrial process, computer program, source code, process or presentation, content, and videos and exercises;
    4. “Reset Tech Data” shall mean any and all information relating to the User provided to the Platform by the User at his sole discretion in order to use the Platform;
    5. “Reset Tech Services” shall mean and include the services provided by Reset Tech through its Platform.
    6. “User Content” shall mean Content that you upload, share or transmit to, through or in connection with the Platform, such as likes, ratings, reviews, images, photos, messages, profile information, personal information, information about your health, doctor’s prescription, medical reports, and any other materials that you publicly display or displayed in your account profile; and
    7. "User/ Users" shall mean:
      1. any individual who visits, accesses and registers on the Platform /or places a product and/ or service request on the Platform; or
      2. doctors, medical practitioner, health care provider, yoga practitioners, fitness trainer, Therapist, psychologists (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Platform, including designated, authorized associates of such practitioners or institutions (“Practitioner(s)”, “you” or “User”); or
      3. a patient, his/her representatives or affiliates, searching for Practitioners through the Platform (“you”; or “User”); or
      4. otherwise, a user of the Platform (“you” or User”).
  3. ELIGIBILITY TO USE THE PLATFORM

    You must be legally competent for entering into a binding contract under Applicable Law of your country. If you are not legally competent for entering into a contract under Applicable Law your country, you cannot use the Platform and you must uninstall the Platform and cease its use immediately. If you are under the age of 13 years, you are not eligible to register for the Platform unless permitted by the Applicable Laws of your country. If you wish to use our Platform, such use shall be made available to you by your legal guardian or parents. The parent or legal guardian agree to be bound by these Terms of Use in respect of your use of the Platform.

    We reserve the right to terminate Your account and/or refuse to provide You with access to the Platform to new Users or to terminate access granted to existing User(s) at any time without according any reasons for doing so.
  4. MODIFICATION

    We may amend or update or change these Terms of Use time to time entirely at our own discretion to reflect new practices or technologies that impact use of the Platform. We recommend that you review these Terms of Use on a routine basis to view any changes. The date of the last revision or update appears on top of the title. Your use of the Platform after any such amendment or change in the terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended terms. No notice of such amendment or changes shall be provided unless mandated by Applicable Law.
  5. USER ACCOUNT AND SECURITY

    If you wish to access our Platform, then you will have to register on the Platform by providing details about yourself, including, your name, mobile phone number, address, contact details and such other details that may be required on the Platform to create an account. In order to create an account with the Platform you will be required to provide your email id, mobile phone number and password and provide us with certain information. This information will be collected, stored, and processed in accordance with our Privacy Policy

    You warrant to provide accurate, correct and complete registration information at the time of account set up and post account set up. You are responsible for the security of your account and you cannot transfer your account to a third party. If you become aware of any unauthorized use of your account, you are required to logout and login again using your mobile phone number and password. In case you do not have access to your mobile phone number or your mobile phone number is stolen, you agree to notify us immediately to block your account by sending us an email to support@resettech.in. Before blocking your account, you will be required to provide us with certain information in order to enable Us to verify your identity In case of illegal or unauthorised use of your account you agree to immediately inform us at support@resettech.in and we shall not be liable for any loss suffered by you due to such access.

    You agree that you are eligible to create and use only one account with one User profile. Provided, however parents can create an account for themselves and their children. You are not permitted to register or create an account on behalf of any entity other than yourself. You agree not to register and use an account with an identity which is fraudulent or use the account of another User. Provided, however you may have multiple profile within the same account.

    You are solely responsible for maintaining the confidentiality of your account and password, and for all the activities that occur in relation to your account or password.

    You can delete/unregister your account anytime by submitting a request to support@resettech.in. Reset Tech may require additional information from the User in order to enable us to verify your account before the deletion of your account.

    You understand that message and data rates may apply when you use any of our mobile applications on your device. You agree that Reset Tech will not be responsible for the message and data rates due to your use of any of our mobile applications on your device and You are solely responsible for any costs associated with using the Platform on your devices.
  6. USER CONTENT

    You are permitted to use the Platform for your personal use and not for any commercial use. By posting, submitting or transmitting User Content on the Platform other than information submitted for registration you grant to Reset Tech a transferable fully paid, license to copy, publicly perform, reformat, translate, excerpt (in whole or in part) and distribute User Content, in or through any medium now known or hereafter invented, for any purpose.

    By posting, submitting or transmitting User Content using our Platform you permit Reset Tech the right to store that information with us. You also permit Reset Tech to use such User Content for various purposes including maintenance, analysis, research and marketing. You agree and understand that you must evaluate the submission of such User Content to the Platform. You hereby agree that you shall, defend, and hold harmless Reset Tech from all claims arising from User Content provided by the User to Reset Tech.

    You agree that Reset Tech has the right to reject, remove, edit, and move or prevent access to any User Content provided by the User to Reset Tech. However, the obligation to maintain the accuracy and correctness of the User Content remains with you.

    You acknowledge and agree that neither Reset Tech nor any third party service providers are responsible for the Content of any material submitted, transmitted or posted by You on the Platform.

    PLEASE NOTE THAT YOUR USER CONTENT IS SECURELY COLLECTED BY US. YOU ACKNOWLEDGE AND AGREE THAT IN THE EVENT YOU SHARE YOUR USER CONTENT USING THE PLATFORM YOU ARE SOLELY RESPONSIBLE FOR YOUR USER CONTENT AND SUCH USER CONTENT BECOMES PUBLIC INFORMATION AND SHALL NO LONGER BE SUBJECT TO THE REQUIREMENTS OF PRIVACY PROTECTION BY US. YOU FURTHER AGREE THAT ONCE YOUR USER CONTENT IS SHARED BY YOU USING THE PLATFORM, WE WILL HAVE THE RIGHT TO USE SUCH USER CONTENT.
  7. CONTENT POSTED ON THE PLATFORM

    You understand that any material, Content and its arrangements that appears as “Reset Tech content” or “Reset Tech Content” are owned by or licensed to Reset Tech, subject to copyright or other Intellectual Property Rights held by third parties. Accessing or using Platform does not give you ownership of any Intellectual Property Rights of Reset Tech.
  8. LICENSE GRANT

    Subject to the terms and conditions of this Terms of Use, Reset Tech grants you a personal, limited, non-exclusive, non-transferable, non-sub-licenseable, revocable license to access the Platform. Except for this limited grant of access and use under these Terms of Use, we do not grant you any other rights to the Platform.
  9. RESTRICTIONS

    You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the following binding principles and You agree not to:
    1. Defeat, damage or interfere with any security feature of our Platform, nor attempt to do so.
    2. Cheat, use any deceptive methods or otherwise evade or violate the rules or intended operation of any software, nor attempt to do so.
    3. Alter or modify any Content of our Platform, other than information or User Content you have submitted or posted through the Platform.
    4. Reproduce, duplicate, copy, sell, trade, or exploit, for any commercial purpose, any Content or component of or any access to the Platform, without the prior written permission of Reset Tech, except for User Content or registration information you have submitted or posted through the Platform.
    5. Use or attempt to use any automated system, software, or device to generate and send communications to or through the Platform nor will you annoy or harass any person through or in connection with the use of the Platform.
    6. Use or attempt to use any engine, software, tool, agent, or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the Website other than the search engine and search agents available on the Website.
    7. Upload, post, transmit, share or otherwise make available through the Platform any illegal material, or any material that contains software viruses or any other computer code designed to interfere with the functionality of any computer software or hardware or telecommunications equipment.
    8. Upload, transmit, or post any material that is obscene, sexually explicit, hateful, intimidating or threatening, or that violates the rights of Reset Tech or of any third party.
    9. Use the Platform to upload, modify, publish, post, transmit, or share material that is defamatory or invasive of the privacy of another person, graphically violent, or otherwise inappropriate for a general audience.
    10. Use our Platform to post, transmit, or share material that you did not create or that you do not have permission to use.
    11. Use the Platform for any commercial use as the Platform is intended for personal, non-commercial use only except with our prior written permission.
    12. You may not in any manner whatsoever copy or distribute any proprietary information for any commercial or business use, except with our prior written permission.
    13. You must not modify, edit or change or otherwise make any derivative work of the paper or digital copies of any materials You have printed off or downloaded in any way.
    14. Make unsolicited offers, advertisements, proposals, or send junk mail or spam to other Users of the Platform.
    15. Reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Platform or any part thereof, except and only to the extent that such activity is expressly permitted by Applicable Law.
    16. Interfere with or damage operation of the Platform uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code intended to interrupt, destroy or limit the functionality of any computer resource.
    17. You will not use the contact information provided to you during the course of a transaction on the Platform to solicit sales offline or on another website.
    18. You will not harvest or otherwise collect information about Users, including but not limited to email addresses and other contact information. You will not disclose or publicize any personal information about users or otherwise access or use information about other users in a manner which (in our sole discretion) may constitute a breach of privacy and/or Applicable Laws
  10. LIABILITY

    We do not make any claims, promises, or guarantees about the accuracy, completeness, or adequacy of the advice & Content available through the Platform and You understand that we will not be liable for errors and omissions in the Content available through the Platform. Reference in the Platform to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public and does not constitute endorsement or recommendation by us.
  11. SPONSORS, ADVERTISERS AND THIRD PARIES

    Our Platform may contain sponsors, advertisers or third party websites, links or applications. You agree and understand that the content, privacy policies of these websites are not under Our control. You understand that once you left Our servers and use of any third party websites, links or applications, You shall be governed by the privacy policy of the operator of the site used by you. Reset Tech shall not be responsible for your dealings with advertisers in our Platform participating in promotion. You agree that the dealings are solely between you and such third parties.

    You acknowledge and agree that Reset Tech is not liable for any loss or damage whether direct or indirect which may arise as a result of the availability of those external sites, or as a result of any dealings by you and the third party on such web sites or content.
  12. INDEMNIFICATION

    To the maximum extent permitted by Applicable Law, you agree to defend, indemnify and hold Reset Tech and its affiliates, subsidiaries, directors, agents and employees, and third parties associated with the Platform harmless against any damages, costs and expenses, including reasonable attorneys’ fees, arising out of or related to your breach or violation of these Terms of Use.
  13. INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT

    We respect the Intellectual Property Rights of others and You agree to protect Reset Tech Intellectual Proprietary Rights and the intellectual proprietary rights of all others having rights in the Platform during and after the term of this Terms of Use. We restrict Users from uploading, posting or otherwise transmitting materials that violate the Intellectual Property Rights of third parties.

    When we receive notification of alleged copyright complaints that do not comply with the Copyright Right Act, 1957, we promptly remove or disable access to the illegal infringing material. We may also terminate the accounts of the infringers.

    If you are a copyright owner or an agent thereof and you believe that any content on the Platform that infringes upon your copyrights, you may submit a notice to us at grievance@resettech.in.
  14. NO WARRANTIES

    YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK AND THAT THE PLATFORM IS PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. RESET TECH AND ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, AGENTS AND EMPLOYEES, AND THIRD PARTIES ASSOCIATED WITH THE PLATFORM, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, NON-INFRINGEMENT OF PROPRIETARY. RIGHTS. RESET TECH AND ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, AGENTS AND EMPLOYEES, AND THIRD PARTIES ASSOCIATED WITH THE PLATFORM, DO NOT WARRANT THAT THE PLATFORM OR PLATFORM CONTENT ARE ERROR OR VIRUS FREE, WILL OPERATE WITHOUT INTERRUPTION, OR ARE COMPATIBLE WITH ALL EQUIPMENT AND SOFTWARE CONFIGURATIONS. RESET TECH AND ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, AGENTS AND EMPLOYEES, AND THIRD PARTIES ASSOCIATED WITH THE PLATFORM, DO NOT MAKE ANY WARRANTIES REGARDING THE ACCURACY, RELIABILITY OR QUALITY OF THE CONTENT AND NO USER SHALL HAVE ANY REMEDY AGAINST RESET TECH WITH RESPECT TO THE SAME.
  15. DISCLAIMER

    YOU EXPRESSLY AGREE AND UNDERSTAND THAT RESET TECH DOES NOT PROVIDE PROFESSIONAL MEDICAL SERVICES, DIAGNOSIS, TREATMENT, PRESCIPTION OR ADVICE. THE SERVICES PROVIDED BY RESET TECH DO NOT CONTAIN OR CONSTITUTE AND SHOULD NOT BE INTERPRETED AS MEDICAL ADVICE OR OPINION. NO DOCTOR-PATIENT RELATIONSHIP IS CREATED. USE OF THE SERVICES IS NOT FOR MEDICAL EMERGENCIES. IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CONSULT YOUR DOCTOR. FURTHER, THE PLATFORM DOES NOT TREAT OR CURE ANY MEDICAL CONDITION NOR DOES IT GUARANTEE ANY SUCH CURE OR TREATMENT.

    WHILE EVERY EFFORT IS MADE FOR YOUR WELNESS, HEALTH OUTCOME AND LIFESTYLE MANAGEMENT FOR ITS USERS, RESET TECH AND ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, AGENTS AND EMPLOYEES ARE NOT RESPONSIBLE FOR ANY ADVICE, ERRORS, OMISSIONS OR STATEMENTS ON THIS PLATFORM OR ANY WEBSITE WITH WHICH THESE PAGES CONNECT WITH. ANY INFORMATION PROVIDED BY THE PLATFORM IS SOLELY AT YOUR OWN RISK.

    PLEASE READ DETAILED DISCLAIMER
  16. WELLNESS RECOMMENDATION PLANS

    The Platform also enables You to upload information regarding your health reports and related matters. Please note that such information that you upload or share is for your own records and this information is not meant to treat, cure or manage any health condition.

    The therapy, fitness and health and wellness plans and/or recommendations provided to you through our Platform are for your general guidance for health wellness management purposes only. Before using our services, always seek medical opinion from a doctor/medical professional. You understand that you are agreeing to the terms of Reset Tech having known this beforehand and understand that not following the instructions and structured therapy, fitness and health plans/recommendations entirely and regularly may not produce 100% results.

    You are solely responsible for creating and implementing your own physical well-being, decisions, choices, actions and results arising out of or resulting from the use of the services. As such, You agree that Reset Tech is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by Reset Tech. You acknowledge that the use of the Platform does not involve the diagnosis, cure or treatment of your wellness and health condition.

    If you have any medical history that may put you at risk, including, without limitation, one or more conditions (such as high blood pressure, heart disease, chest, chest pain or dizziness caused by previous exercises, bone or joint problems, diabetes, high cholesterol, obesity or art arthritis) you are required to seek approval from a qualified health care practitioner prior to using Reset Tech Services.

    You should discontinue our therapy, fitness and wellness health plans and/or recommendations in cases where it causes pain or severe discomfort and should consult a medical expert prior to returning to the therapy, fitness and health and wellness plans and/or recommendations in such cases. We reserve the right to deny you access to the Platform for any reason whatsoever or no reason.
  17. LIMITATION OF LIABILITY

    IN NO EVENT SHALL RESET TECH OR ITS AFFILIATES, SUBSIDIARIES, HOLDING COMPANY, DIRECTORS, AGENTS AND EMPLOYEES, CONSULTANTS, CONTENT PARTNERS OR THIRD PARTIES ASSOCIATED WITH THE PLATFORM, BE LIABLE TO ANY USER OR ANYONE CLAIMING THROUGH ANY USER FOR (1) INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES, OR (2) ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE OR INABILITY TO USE THE PLATFORM, LOSS OF LIFE, LOSS OF TIME, LOSS OF DATA, LOSS OF PROFITS OR LOSS OF GOODWILL ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PLATFORM OR THE PERFORMANCE OR NON-PERFORMANCE OF THE PLATFORM OR THE SITE OR THE CONTENT ACCESSIBLE THROUGH THE PLATFORM, EVEN IF THE POSSIBILITY OF SUCH DAMAGES IS FORESEEABLE. USERS AGREE THAT THE LIABILITY OF RESET TECH, ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, AGENTS, EMPLOYEES AND THIRD PARTIES ASSOCIATED WITH THE PLATFORM IS LIMITED SOLELY TO DIRECT DAMAGES AND IN NO EVENT SHALL IT EXCEED, THE AGGREGATE OF RS.1000.
  18. TERMINATION

    Reset Tech may, in its sole discretion, immediately terminate, limit or suspend your account, delete your registration, other information, or User Content, and/or prohibit you from using or accessing the Platform without any notice, if you have violated any of the provisions in this Terms of Use.

    Either party may terminate the use of the Platform at any time, with or without notice, for no reason or any reason. If you wish to terminate your account on your mobile device, you may do so by removing the application from your device and following the instructions on the application or through the Platform.

    Please email support@resettech.in for any termination inquiries/questions. On termination, you lose the right to access or use the Platform.

    Upon termination of the Terms by you, your account status will be reflected as “Inactive”. Such a termination is only reflected upon a written intimation by the User to Reset Tech. For any termination inquiries/questions, please email at support@resettech.in. On termination, you lose the right to access or use the Platform.
  19. REPRESENTATION AND WARRANTIES

    You represent and warrant that:
    1. All registration information you submit are true, accurate, current, and complete.
    2. You have the necessary right, license, authorization or permission to post, upload or publish any video, image, text, information or any content on the Platform through your account. You hereby agree that by posting, uploading or publishing the same on our Platform, You have authorized Us to use the same without any restrictions.
    3. You represent and warrant that You are in compliance with all Applicable Laws when you access and use the Platform. You agree to use the platform only in compliance with these Terms of Use and Applicable Laws, and in a manner that does not violate legal rights of Reset Tech or those of any third party(ies).
  20. PAYMENT

    Certain aspects of Reset Tech Services may be provided for a fee or other charge. If you elect to use paid aspects of the Reset Tech Services, You agree to pay the subscription amount set forth in Reset Tech Fee Schedule, corresponding to the services offered by Us. Reset Tech may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in its sole discretion You are responsible for any taxes, including goods and services tax, resulting from your use of the Platform.

    It is your responsibility to promptly provide Reset Tech with any contact or billing information changes or updates (including phone number, email address, credit card numbers, etc.). Reset Tech does not validate all credit card information required by the User payment provider to secure payment.

    If you fail to pay the fees in a timely manner, Reset Tech reserves its right to terminate this Terms of Use and you will have no access to the Platform. You will not be entitled to the refund of your subscription fees upon withdrawal or termination of your account.

    You must notify Reset Tech about any billing problems or discrepancies within 30 (thirty) days after charges first appear on their account statement. If it is not brought to Reset Tech attention within 30 (thirty) days, You agree to waive your right to dispute such problems or discrepancies.

    If Your subscription period has expired and You have not re-subscribed, you will not have access to your Reset Tech Data and You may not be able to use the features of Reset Tech Services
  21. REFUND

    If you have subscribed to any of Reset Tech Services, no refund requests will be entertained in any manner whatsoever and no refunds will be initiated therefor.
  22. PLATFORM INFORMATION

    This Platform does not sell or rent the User information to any third party. You hereby acknowledge that when you use the Platform, We may collect your device number and other information. We cannot ensure the security of your data transmitted via the internet, telephone or any other networks.
  23. CHILDREN AND MINOR POLICY

    We strongly encourage parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Platform is not intended for use by minors, We respect the privacy of minors who may inadvertently use the Platform.
  24. APPOINTMENT WITH PRACTTIONERS; BOOKING AND CALL FACILITY

    Our Platform enables a User to connect with Practitioners through two methods: a) booking facility that allows Users to book an appointment through the Website; b) value added telephonic services which connect Users directly to the Practitioner’s number provided on the Platform.
    1. We will ensure that a User is provided confirmed appointment on the booking facility. However, Reset Tech has no liability if such an appointment is later cancelled by the Practitioner, or the same Practitioner is not available for appointment.
    2. If a User has utilized the consultation services through our Platform, We reserve the right to share the information provided by the User with the Practitioner and store such information and/or conversation of the User with the Practitioner, in accordance with our Privacy Policy.
    3. The results of any search by the User on the Platform for Practitioners should not be construed as an endorsement by Us of any such particular Practitioner. If the User decides to engage with a Practitioner to seek medical services, the User shall be doing so at his/her own risk.
    4. Without prejudice to the generality of the above, We are not involved in providing any healthcare or medical advice or diagnosis and hence we not responsible for any interactions between You and the Practitioner. You understand and agree that We will not be liable for:
      1. User interactions and associated issues User has with the Practitioner;
      2. the ability or intent of the Practitioner(s) or the lack of it, in fulfilling their obligations towards Users;
      3. any wrong medication or quality of treatment being given by the Practitioner(s), or any medical negligence on part of the Practitioner(s);
      4. inappropriate treatment, or similar difficulties or any type of inconvenience suffered by the User due to a failure on the part of the Practitioner to provide agreed services;
      5. any misconduct or inappropriate behaviour by the Practitioner or the Practitioner’s staff;
      6. cancellation or no show by the Practitioner or rescheduling of booked appointment or any variation in the fees charged.
    5. Users are allowed to provide feedback about their experiences with the Practitioner, however, the User shall ensure that, the same is provided in accordance with Applicable Law. User however understands that we shall not be obliged to act in such manner as may be required to give effect to the content of Users feedback, such as suggestions for delisting of a particular Practitioner from the Website.
    6. In case of a ‘User-No-Show (U.N.S)’ (defined below), where the User does not show-up at the appointed time:
      1. User’s account will be temporarily disabled from booking further online appointments on the Platform for next four (4) months, in case of, three (3) valid UNS.
      2. User No-Show (U.N.S) for the purposes of these Terms and Conditions, is defined as, any instance where a User, who booked an appointment on the Platform using the Book Appointment facility [Please provide Link], has not turned up for the appointment without cancelling, rescheduling, or informing the Practitioner in advance about the same. When Practitioner informs us of the incident or marks a particular appointment as U.N.S. within five (5) days of the scheduled appointment, an email and SMS (“UNS Communication”) will be sent to the User to confirm on the incident with reasons. Where the User is not able to establish that the User had a legitimate reason for not showing up, we shall be entitled to take actions as under Clause 24(6)(a). However, Users understand that actions such as ones mentioned under Clause 24(6)(a) are included as a deterrent to stop Users from misusing the Platform, and the loss of business hours incurred by the Practitioner.
      3. Following instances, solely at the discretion of Reset Tech would be construed as valid cases of UNS (“Valid UNS”), in which case the User shall be penalized as per Clause 24(6)(a):
        1. User does not reply within seven (7) days, with reasons to UNS Communication, from the date of receipt of such UNS Communication.
        2. In case User responds to the UNS Communication with below reasons:
          1. Forgot the appointment
          2. Chose to visit another Practitioner/consulted online;
          3. Busy with other work; or such other reasons (which Reset Tech at its discretion decides to be a valid reason to not show up).
        3. Where the User has booked a paid appointment and is unable to attend the consultation at the appointed time, due to such genuine reasons of sickness etc. at the sole discretion of Reset Tech, pursuant to conducting of investigation, the User shall be provided with a refund of such payment made by User, at the time of booking. However, where cancellation charges have been levied, you would not be entitled to complete refund.
      4. We reserve the right to make the final decision in case of any conflict. The total aggregate liability of Reset Tech with respect to any claims made under this Clause herein shall be limited to Rs. 200.
  25. NO DOCTOR-PATIENT RELATIONSHIP; NOT FOR EMERGENCY USE

    Please note that some of the Content, including information provided in direct response to your questions or postings may be provided by individuals in the medical profession. The provision of such information does not create a licensed medical professional/patient relationship, between Reset Tech and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified Practitioner.

    It is hereby expressly clarified that, the information that you obtain or receive from Us, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Platform is for informational purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Website. In no event shall we be liable to you or any third party for any decision made, or action taken by you in reliance on such information. The consultation services with doctors/medical professionals are not intended to be a substitute for getting in touch with emergency healthcare. If you are a User facing a medical emergency (either on your or another person’s behalf), please contact an ambulance service or hospital directly.
  26. REVIEW AND FEEDBACK

    By using Our Platform, you agree that any information shared by you with Us or with any Practitioner will be subject to our Privacy Policy.

    You are solely responsible for the Content that you choose to submit for publication on the Platform, including any feedback, ratings, or reviews (“Critical Content”) relating to Practitioners or other healthcare professionals. The role of Reset Tech in publishing Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000 (“Act”). We disclaim all responsibility with respect to the content of Critical Content, and its role with respect to such content is restricted to its obligations as an ‘intermediary’ under the Act. We shall not be liable to pay any consideration to You for re-publishing any Content across any of Our Platform.

    You hereby agree not to post or publish any content on the Platform that (a) infringes any third-party Intellectual Property Rights or publicity or privacy rights, or (b) violates any Applicable Law. We may, at our sole discretion, choose not to publish your reviews and feedback, if so required by Applicable Law, and in accordance with this Clause. You agree that We may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of:
    1. Obtaining feedback in relation to Our services; and/or
    2. Obtaining feedback in relation to any Practitioners listed on the Platform; and/or
    3. Resolving any complaints, information, or queries by Practitioners regarding your Critical Content;
    You agree to provide your fullest co-operation further to such communication by Us.
  27. COMPLAINTS AND CUSTOMER CARE

    You understand that by using this Platform or any materials provided in the Platform, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Platform Content may or may not be identified as such. You agree to use the Platform and any related materials or services at your sole risk and that we will have no liability to you for the Content that may be deemed offensive, indecent, or objectionable. If you have any complaints relating to Reset Tech Services, you may send us an email or call us at the number provided below:

    Email: support@resettech.in
    Landline of customer care: +91 7045 957 689
  28. CONTACT US

    If you have any questions concerning the Terms of Use please contact us at grievance@resettech.in
  29. CONSENT FOR RECEIPT OF PHONE CALLS, SMSS AND/OR E-MAILS

    Your registration on the Platform shall be deemed to be your consent to be contacted by Reset Tech, (i) on the mobile number shared by you (ii) by way of SMS or email notifications or messages in any other electronic form.
  30. PROVISIONS APPLICABLE TO PRACTITIONERS

    The provisions in this Clause 30 are applicable only to Practitioners.
    1. LISTING POLICY
      1. Reset Tech, directly and indirectly, collects information regarding the Practitioners’ profiles, contact details, and practice. Reset Tech reserves the right to take down any Practitioner’s profile as well as the right to display the profile of the Practitioners, with or without notice to the concerned Practitioner. This information is collected for the purpose of facilitating interaction with a User. If any information displayed on the Website in connection with you and your profile is found to be incorrect, you are required to inform Reset Tech immediately to enable Reset Tech to make the necessary amendments.
      2. Reset Tech shall not be liable and responsible for the ranking of the Practitioners on external websites and search engines
      3. Reset Tech shall not be responsible or liable in any manner to a User for any losses, damage, injuries or expenses incurred by a User as a result of any disclosures or publications made by Reset Tech, where a User has expressly or implicitly consented to the making of disclosures or publications by Reset Tech. If a User had revoked such consent under the terms of the Privacy Policy, then Reset Tech shall not be responsible or liable in any manner to a User for any losses, damage, injuries or expenses incurred by a User as a result of any disclosures made by Reset Tech prior to its actual receipt of such revocation.
      4. Reset Tech reserves the right to moderate the suggestions made by the Practitioners through feedback and the right to remove any abusive or inappropriate or promotional content added on the Website. However, Reset Tech shall not be liable if any inactive, inaccurate, fraudulent, or non- existent profiles of Practitioners are added to the Platform.
      5. Practitioners explicitly agree that Reset Tech reserves the right to publish the Content provided by Practitioners to a third party.
      6. When a Practitioner is listed on Reset Tech Platform, a User may see a ‘show number’ option. When Users choose this option, they choose to call your number through a free telephony service provided by Reset Tech, and the records of such calls are recorded and stored in Reset Tech servers. Such call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. Such records may be accessed by Reset Tech for quality control and support related purposes and are dealt with only in accordance with the terms of the Privacy Policy. Such call facility provided to Users and to the Practitioner by Reset Tech should be used only for appointment and booking purposes, and not for consultation on health-related issues. Reset Tech accepts no liability if the call facility is not used in accordance with the foregoing. In case you choose to not provide your consent to recording your calls that may have personal information required for appointment and booking purposes, Reset Tech reserves the right to not provide the services for which such personal information is sought.
      7. You as a Practitioner hereby represent and warrant that you will use the Platform accordance with Applicable Law. Any contravention of Applicable Law as a result of your use of the Platform is your sole responsibility, and Reset Tech accepts no liability for the same.
    2. PROFILE OWNERSHIP AND EDITING RIGHTS

      Reset Tech ensures easy access to the Practitioners by providing a tool to update your profile information. Reset Tech reserves the right of ownership of all the Practitioner’s profile and photographs and to moderate the changes or updates requested by Practitioners. However, Reset Tech takes the independent decision whether to publish or reject the requests submitted for the respective changes or updates. You hereby represent and warrant that you are fully entitled under law to upload all content uploaded by you as part of your profile or otherwise while using Reset Tech ’s services, and that no such content breaches any third party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, Reset Tech may modify or delete parts of your profile information at its sole discretion with or without notice to you.
    3. RELEVANCE ALGORITHM

      Reset Tech has designed the relevance algorithm in the best interest of a User and may adjust the relevance algorithm from time to time to improve the quality of the results given to a User. It is a pure merit driven, proprietary algorithm which cannot be altered for specific Practitioners. Reset Tech shall not be liable for any effect on the Practitioner’s business interests due to the change in the relevance algorithm.
    4. LIMITATION OF LIABILITY PERTAINING TO PRACTITIONERS

      In no event, including but not limited to negligence, shall Reset Tech , or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Party”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Platform or the Content and functions related thereto, the User’s provision of information via the Platform, lost business or a lost User, even if such Protected Party has been advised of the possibility of such damages. In no event shall the Protected Party be liable for:
      1. provision of or failure to provide all or any service by the Practitioners to a User contacted or managed through the Platform;
      2. any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Platform;
      3. any unauthorized access to or alteration of your transmissions or data; or
      4. any other matter relating to the Platform.
      In no event shall the total aggregate liability of the Protected Party to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from this Terms of Use of the Platform exceed, in the aggregate Rs. 1000/- (Rupees One Thousand Only).
    5. PRACTITIONERS UNDERTAKING

      The Practitioner is and shall be duly registered, licensed and qualified to practice medicine/ provide health care, yoga training, wellness services, as per applicable laws/regulations/guidelines set out by competent authorities and the Practitioner shall not be part of any arrangement which will prohibit him/her from practicing medicine within the territory of India. The Practitioner shall at all times ensure that all the applicable laws that govern the Practitioner shall be followed and utmost care shall be taken in terms of the consultation/ services being rendered.
  31. TELE YOGA VIDEO AUDIO SESSIONS

    You understand that video/audio session has its own limitations as compared to in-person sessions and some details could potentially be missed out despite the Yoga therapist’s/ Practitioner’s or Practitioner’s best effort.

    You understand that tele-yoga services are provided by appointment only and that these sessions are not suitable for help during crisis or emergency.

    Responsibility for adverse events:
    You understand that tele-yoga services do not have any side effects but may make You tired and it can cause some temporary soreness of the muscles of the body, cramps and muscle catch. It is possible that it may also cause some problems that You are not aware of. There is also a possibility of You not performing correct Yoga Posture inspite of all instructions from the yoga therapist which may lead to muscle soreness or pain, however yoga therapist and company shall not be responsible for any such wrong posture. However, You will follow your Yoga therapist/Practitioner and keep track of any unwanted effects or any problems, or You may stop one or more practices. At the same time, You agree to not hold Reset Tech responsible, should any adverse events, such as lack of improvement, deterioration or situations of potential risk of harm to self or others, occur during video/audio session.

    You understand that in such situations You may be advised to obtain treatment at the nearest available emergency service.

    Confidentiality and Recording:
    You understand that the audio/ video sessions are strictly confidential. You agree to use a secure line/connection for these sessions, in a relatively quiet and private space. You understand that your Yoga therapist/Practitioner will not record text messages or audio or video of the session (either on mobile, using an app or online) and will not share the proceedings of this session with any other individual or agency. However, Reset Tech would record and restore text messages or audio or video of the sessions and use it to have Yoga therapist/Practitioner work supervised or for training of professionals or for other purposes.

    Notes of the Tele-Yoga session may be maintained by the Yoga therapist/Practitioner and stored in a safe location. You understand that these session notes can be made available to you, in the standard session record format, on Your explicit request. You also undertake that the proceedings of these sessions are not to be recorded, shared or disseminated by You or Your relatives/ other contacts to any third person or through social media. However, despite safety measures taken, there are chances for breach in security in technology. In such instances, both You and the Yoga therapist/Practitioner will not hold each other or Reset Tech responsible for the breach.

    You understand that Your Yoga therapist/Practitioner will discuss the tele and audio options that are available and suitable and that we will decide on what to use, considering my preference as well as the suitability of an option as assessed by Your Yoga therapist/Practitioner. You understand that if there are any difficulties in communication (technical) during the session, it will be terminated and a new appointment will be scheduled. You understand that You have the freedom to withdraw from these sessions at any time if You wish. You understand that Your therapist may also temporarily stop or discontinue these audio/ video sessions recommend any other method or line of treatment if the Yoga therapist/Practitioner or You experience any difficulty in the process and it is in Your best interest.

    You hereby provide your informed consent for video/audio sessions for Tele-Yoga session
  32. MISCELLANEOUS

    1. Governing Law and Jurisdiction: These Terms of Use is governed by the laws of the of India. Any claim related to any dispute arising as a result of the Platform or under these Terms of Use will be made before a court of competent jurisdiction located in Mumbai, Maharashtra.
    2. No Partnership: You agree that no joint venture, partnership, employment, or agency relationship exists between You or other parties and Reset Tech as a result of these Terms or your access to or use of the Platform.
    3. Headings: Headings used in these Terms of Use are for reference purposes only and in no way define or limit the scope of the section.
    4. Severability: If any provision of these Terms of Use is held to be unenforceable, such provision will be reformed only to the extent necessary to make it enforceable.
    5. Waiver: The failure of Reset Tech to act with respect to a breach of these Terms of Use by you or others does not constitute a waiver and will not limit Reset Tech rights with respect to such breach or any subsequent breaches.
    6. Survival: The obligations under the provisions of section 14, 15, 17 and 18 will survive any expiration or termination of this Terms of Use.
    7. Entire Agreement: This Terms of Use and the Privacy Policy on the Platform constitute the entire agreement between you and Reset Tech and govern your use of the Platform, superseding any prior agreements between You and Reset Tech.


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